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Extended warranty

Thank you for your purchase with Quorum Technologies.

How to register

At Quorum Technologies we strive to deliver excellent after-care service to our customers around the world by offering an extended warranty of two years on selected products – free of charge.

If your product is eligible for the extended warranty, you will have six months from the point of purchase to register your instrument. Please contact a member of our Service team by completing the online form below.

Products covered by our three-year warranty

  • PP3006 CoolLok
  • PP3005 SEMCool
  • PP3004 QuickLok
  • PP3010 Cryo-SEM Preparation System
  • Q150R Plus
  • Q150T Plus
  • Q150V Plus
  • Q300T D Plus
  • Q300T T Plus
  • Q300T TES Plus
  • E3100 Critical Point Dryer
  • K850 Critical Point Dryer
  • K850WM Large Chamber Critical Point Dryer
  • GloQube Plus

NB. The MiniQS is ONLY eligible for the one year warranty

Limited Warranty Statement for Quorum Technologies Ltd Products

  1. Quorum Technologies Ltd warrants that Products manufactured and sold by the Company will be free from hardware or software related defects in design, materials and workmanship affecting the normal operation of the Products.
  2. The Standard Warranty Period is 12 months from date of manufacture for all parts not considered as consumables. An Extended Warranty Option is offered on the instruments listed below (subject to point 4).
  3. The Quorum Extended 3 Year Warranty does not cover the following equipment:All consumable items, such as targets and critical point dryer bonded seals, are excluded from Warranty.Third-party items such as rotary pumps, turbomolecular pumps, computers and film thickness monitor modules carry the manufacturer’s own 12-month warranty and are not covered by Quorum’s Extended Warranty Option. Details are clearly outlined in the warranty information sheet supplied with each product.
  4. Quorum Technologies offers an Extended Warranty Period of up to 3 years on certain Instruments (listed below). An Instrument’s Extended Warranty Period commences from the date it is shipped from our factory.The Extended Warranty Option is conditional on registering the Instrument with Quorum Technologies (see instructions on how to register below)The Extended Warranty Option is conditional upon the Instrument being regularly maintained and used in normal operation.
  5. If Quorum Technologies receives notice of any covered defects during the Standard Warranty Period or the Extended Warranty Period and the Product is shipped freight prepaid to Quorum Technologies Ltd, the Company will at its sole discretion either repair or replace the Product if it is found to be faulty and not in breach of any other condition.The warranty covers only non-consumable parts and labour.Replacement or repaired parts will be warranted only for the unexpired portion of the warranty or 90 days, whichever is greater.
  6. Neither Standard nor Extended Warranty apply to defects in the Product resulting from improper or inadequate maintenance and repair; misuse of the instrument; unauthorised modification or operation outside the published specifications; abuse or accidental damage; excessive wear and tear on mechanical parts.
  7. This warranty is not transferable and does not affect your statutory rights.